Membership Cancellation

Last updated: August 3, 2026

How to Cancel Your Membership

Your VIP membership is billed on a recurring basis — the first charge occurs 14 days after your initial purchase, with subsequent charges every 28 days. You may cancel at any time using one of the following methods:

Option 1: Account Portal (Easiest)

Log in to your account at sensalix.com
Navigate to "My Account" or "Subscriptions"
Click "Cancel Membership" or "Cancel Subscription"
Confirm your cancellation

Option 2: Email

Send an email to support@sensalix.com with the subject line "Cancel Membership" and include your:

Full name
Email address associated with your account
Order number (if available)

Our team will process your cancellation and send a confirmation email within 1-2 business days.

Important Information

Timing: To avoid being charged for the next billing cycle, cancellation must be submitted at least 24 hours before your next billing date.
Effective Date: Your cancellation takes effect at the end of the current billing period. You will continue to have access to membership benefits until that date.
Refunds: Renewal charges that have already been processed at the time of cancellation are not eligible for refunds. The 30-day money-back guarantee applies only to the first shipment.
No Barriers: We do not require phone calls, retention flows, or any additional steps beyond the methods listed above. Cancellation is simple and straightforward.

California Residents

California residents are entitled to additional protections under state automatic renewal laws. If you are a California resident and believe you were not provided adequate disclosure before enrollment, you may be entitled to a full refund. Contact support@sensalix.com for assistance.

Reactivation

If you change your mind after cancelling, you can reactivate your membership at any time by logging into your account or contacting us at support@sensalix.com.