Shipping Policy
Last updated: August 3, 2026
Who We Are
Boonesa Tech LLC ("we," "us," or "our") operates the website sensalix.com (the "Site"). We aim to ensure a seamless and transparent shipping process for your convenience and satisfaction.
Shipping Costs
We offer free shipping on all orders.
Shipping Range
We currently ship within the United States. We are considering expanding our delivery areas in the future.
Order Processing Time
Orders are processed within 1-2 business days, Monday to Friday. Orders are not processed on weekends or public holidays.
Delivery Time
Orders typically arrive within 5-10 business days after processing, depending on the destination.
Shipping Process
We use reliable carriers for all shipments. After your order is shipped, you will receive an email with tracking details so you can monitor the delivery status of your package.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no branding or product descriptions visible on the exterior. Your privacy is important to us.
Discreet Billing
Charges will appear on your bank or credit card statement under a generic descriptor that does not reference Sensalix or the nature of the products purchased. This ensures your financial privacy.
Shipping Restrictions
We do not ship to jurisdictions where the sale or distribution of sexual wellness products is prohibited or restricted by law. This currently includes, but is not limited to, the state of Alabama. Orders placed from restricted jurisdictions will be automatically cancelled and refunded in full. It is your responsibility to verify that receiving our products is lawful in your area.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours at support@sensalix.com to initiate a resolution.
Lost Orders: If your order has not arrived within the estimated delivery timeframe, please reach out to us immediately for assistance.
Returns
For detailed return instructions, please refer to our Refund Policy.
Contact Us
Email: support@sensalix.com
Phone: +1 (727) 761-9879
Support Hours: Monday–Friday, 9AM–5PM EST