Refund Policy

Last updated: August 3, 2026

30-DAY MONEY-BACK GUARANTEE

Sensalix provides a 30-day money-back guarantee. By completing a purchase, you acknowledge agreement to this Refund Policy in full, including all eligibility requirements and limitations.

1. Eligibility for Returns & Refunds

This return and refund policy applies exclusively to intimate wellness products sold by Sensalix. To qualify for a return and refund, all of the following conditions must be met:

The return request must be submitted within thirty (30) days of confirmed delivery
The product must be unused, unopened, and in its original sealed packaging
Products that have been opened, used, or had their hygiene seal broken are not eligible for return or refund under any circumstances
Shipping and handling fees are non-refundable

Hygiene Policy: Due to the intimate nature of our products, we can only accept returns of items that remain in their original, sealed, and unopened condition. This policy exists to protect the health and safety of all customers. Any product showing signs of use, tampering, or broken seals will be refused and returned to the sender.

REFUND ELIGIBILITY IS STRICTLY LIMITED TO THE THIRTY (30) DAY PERIOD FOLLOWING THE CONFIRMED DELIVERY DATE. PRODUCTS MUST BE UNUSED AND IN ORIGINAL SEALED PACKAGING.

2. Non-Eligible Refund Requests

The following are not eligible for returns or refunds:

Products that have been opened, used, or had their hygiene seal broken
Refund requests submitted outside the 30-day guarantee period
Subscription renewals or recurring charges processed after the 30-day window
Orders already processed or fulfilled after 30 days
Requests made outside the stated policy terms

Carrier delivery confirmation constitutes proof of delivery and establishes the start date of the 30-day window, even without a signature.

3. Subscriptions & Recurring Orders

3.1 Subscription Refund Eligibility

The 30-day money-back guarantee applies only to the first shipment. You must cancel your subscription within the 30-day period. Subscription renewals that occur after this window are not eligible for refunds under any circumstances.

3.2 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED.

Your first VIP membership charge occurs 14 days after your initial purchase. Subsequent charges occur every 28 days thereafter.

3.3 Cancellation

You may cancel your subscription at any time by contacting support@sensalix.com or through your account portal. To avoid future charges, cancellation must occur at least twenty-four (24) hours before the next billing date. Cancellations take effect on the last day of the current billing period. No refunds will be issued for renewal charges already processed at the time of cancellation.

3.4 Billing Information

You must provide current, complete, and accurate billing information and promptly update it as needed. Changes can be made through the customer portal or by contacting support@sensalix.com.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact support@sensalix.com within forty-eight (48) hours with your order number and supporting photographs. You do not need to return the damaged item. Sensalix will send a replacement at no cost or issue a full refund at our discretion. This remedy is available in addition to the 30-day money-back guarantee.

5. Order Cancellations

All orders are processed immediately upon placement and cannot be cancelled once submitted. By completing your purchase, you acknowledge that your order will be fulfilled without the option to cancel. If you are unsatisfied with your purchase, you may request a return under the 30-day money-back guarantee outlined above, provided the product remains unused, unopened, and in its original sealed packaging.

6. How to Request a Return & Refund

To submit a return request within the 30-day window:

Email support@sensalix.com with your order number and reason for the return
Our team will review your request and provide a return shipping address within 3 business days
Ship the product back in its original, sealed, unopened packaging
Once we receive and inspect the returned item, approved refunds will be processed to the original payment method
A confirmation email will be sent once the refund has been processed

Refunds will be processed within 10 business days of receiving the returned product. Return shipping costs are the responsibility of the customer.

7. Lost or Undelivered Packages

Contact support@sensalix.com if your package does not arrive within the estimated delivery timeframe. Refund or replacement eligibility for lost packages is determined after a carrier investigation and is subject to the 30-day window. We are not responsible for packages lost due to incorrect shipping information provided by the customer.

8. Shipping Costs

Original shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

9. Policy Amendments

Sensalix reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on this page. Continued use of our services constitutes acceptance of the current policy.

10. Acknowledgment of Policy

BY PLACING AN ORDER WITH SENSALIX, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OUTLINED IN THIS REFUND POLICY IN THEIR ENTIRETY.